Electronic & Computer Repair Services in the US - Market Research Report (2014-2029)
New York, United States
Last Updated: March 2024
NAICS 81121Revenue
$21.3bn
Past 5-Year Growth
Profit
$X.Xbn
Employees
124k
Businesses
29,745
Wages
$X.Xbn
Electronic & Computer Repair Services in the US industry analysis
Electronic and computer repair services include repairing and maintaining consumer electronic equipment, computers, office machines, communications equipment and other electronic equipment. Industry performance generally runs countercyclical to poor economic conditions, as many consumers substitute purchases with repairs during periods of economic uncertainty. Revenue has declined over the five years to 2024 as low unemployment and high per capita income over the majority of the period supported the purchase of new devices versus repairs. Despite the onset of the pandemic and the ensuing economic fallout, business closures and stay-at-home orders deepened demand declines in 2020. Consumers and businesses were slated to purchase replacements in the long-term, and price hikes in appliances and long lead times for installation amid ongoing supply chain disruptions contributed to increased demand for repairs in 2022. Overall, industry revenue is expected to decline at a CAGR of 2.0% to $21.3 billion over the five years to 2024, including a smaller decline of 1.3% in 2024 alone.
Trends and Insights
- The industry has suffered amid the increasing affordability of electronics and computers. As prices decrease and disposable income grows, consumers and businesses replace products at a higher rate, reducing the number of devices consumers bring for repairs.
- Customers decide whether to purchase electronics new or have them repaired based on available funds and individualized needs. Office and medical equipment repairs account for the majority of revenue, since these customers usually opt to repair equipment to minimize purchase costs and demand well-functioning equipment.
- The geographic distribution of establishments in the industry closely mirrors the US population. Most industry players are small-scale, labor-intensive operations, and therefore, they cater to their local markets.
- The industry is highly fragmented and is dominated by small and independent operators. There are also small- to medium-sized players in the industry that specialize in a specific number of repair and maintenance services for more specialized, niche markets.
Industry Overview
Market size and recent performance (2014-2029)
Industry revenue has declined at a CAGR of 2.0 % over the past five years, to reach an estimated $21.3bn in 2024.
Trends and Insights
Industry performance is countercyclical to economic performance
- Strong economic conditions over most of the past five years have contributed to recent revenue declines.
- Additional trends and insights available with purchase
Source: IBISWorld
Industry outlook (2024-2029)
Market size is projected to decline over the next five years.
Trends and Insights
Industry operators will find new areas of demand
- Operators will find sustained demand via the increasing complexity of consumer devices, computers and other precision instruments that require certain complex repair services.
Biggest companies in the Electronic & Computer Repair Services in the US
| Company | Market Share (%)
2024 | Revenue ($m)
2024 | Profit ($m)
2024 | Profit Margin (%)
2024 |
|---|---|---|---|---|
International Business Machines Corporation | 2,164.8 | 311.9 | 14.4 | |
Leonardo SpA | 703.2 | 35.9 | 5.1 | |
Best Buy Co., inc. | 699.5 | 37.6 | 5.4 |
To view the market share and analysis for all 22 top companies in this industry, view purchase options.
Products & Services Segmentation
Source: IBISWorld
Industry revenue is measured across several distinct product and services lines, including Consumer electronics repairs, including radio, TV and VCR, Computer and office machine repairs and Communications equipment repairs. Consumer electronics repairs, including radio, TV and VCR is the largest segment of the Electronic & Computer Repair Services in the US.
Trends and Insights
Businesses are choosing to replace rather than repair computer and office equipment
- This category includes the repair and maintenance of computers and peripherals, photocopying machines, computer terminals, storage devices, printers and CD-ROM drives.
- More insights available in the full report
Widen you competitive advantage with related industries
Competitors
- Consumer Electronics Stores in the US
- Computer Stores in the US
- Camera Stores in the US
- Security Alarm Services in the US
Complementors
- Electrical Equipment Manufacturing in the US
International industries
- Electronic & Computer Repair Services in Canada
- Computer and Electronic Equipment Repair in Australia
- Computer & Computer Equipment Repair in the UK
Table of Contents
About this industry
Industry definition
Companies in this industry are involved in repairing and maintaining consumer electronic equipment, computers, office machines, communications equipment and other electronic and precision equipment.
What's included in this industry?
Providing repair and maintenance for consumer electronicsOperating photographic equipment repair shops that do not retail new photographic equipmentOperating stereo equipment repair shops that do not retail new stereo equipmentOperating TV repair shops that do not retail new TVsProviding repair and maintenance for dental equipmentProviding repair and maintenance for medical and surgical equipmentProviding repair and maintenance for optical instrumentsCompanies
International Business Machines CorporationLeonardo SpABest Buy Co., inc.Purchase this report to view all 22 major companies in this industry.
Related Terms
WARRANTYPRECISION EQUIPMENTLIQUID CRYSTAL DISPLAY (LCD)PERIPHERALREMOTE REPAIRSMARTPHONEIndustry Code
NAICS 81121 - Electronic & Computer Repair Services in the US
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
The industry has suffered amid the increasing affordability of electronics and computers. As prices decrease and disposable income grows, consumers and businesses replace pro...
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2014-2023) and forecast (2024-2029)
- Employees, including historical (2014-2023) and forecast (2024-2029)
- Businesses, including historical (2014-2023) and forecast (2024-2029)
- Profit, including historical (2014-2024)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Key success factors for businesses to overcome volatility
- How contribution to GDP, industry saturation, innovation, consolidation, and technology and systems influence the industry's life cycle phase.
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
Customers decide whether to purchase electronics new or have them repaired based on available funds and individualized needs. Office and medical equipment repairs account for...
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2024
- Product innovation level
Charts
- Products & services segmentation in 2024
- Major market segmentation in 2024
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
The geographic distribution of establishments in the industry closely mirrors the US population. Most industry players are small-scale, labor-intensive operations, and theref...
In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each state
- Share of population compared to establishments in each region in 2024
Tables
- Number and share of establishments in each state in 2024
- Number and share of revenue each state accounts for in 2024
- Number and share of wages each state accounts for in 2024
- Number and share of employees in each state in 2024
Detailed analysis
- Geographic spread of the industry across North America, and trends associated with changes in the business landscape
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
The industry is highly fragmented and is dominated by small and independent operators. There are also small- to medium-sized players in the industry that specialize in a spec...
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2019-2024
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
Detailed analysis
- Factors impacting the industry’s level of concentration, such as business distribution, new entrants, or merger and acquisition activity.
- Key success factors for businesses to manage the competitive environment of the industry.
- Challenges that potential industry entrants face such as legal, start-up costs, differentiation, labor/capital intensity and capital expenses.
- Key success factors for potential entrants to overcome barriers to entry.
- Competitive threats from potential substitutes for the industry’s own products and services.
- Key success factors for how successful businesses can compete with substitutes.
- Advantages that buyers have to keep favorable purchasing conditions.
- Advantages that suppliers have to maintain favorable selling conditions.
- Key success factors for how businesses can navigate buyer and supplier power.
Companies
Learn about the performance of the top companies in the industry.
Analyst insights
International Business Machines is a public company with an estimated 282,200 employees. In the US, the company has a notable market share in at least six industries, and its...
In this chapter
- Market Share Concentration
- Companies
- Company Spotlights
Charts
- Industry market share by company in 2020 through 2024
- Major companies in the industry, including market share, revenue, profit and profit margin in 2024
- Overview of International Business Machines Corporation's performance by revenue, market share and profit margin from 2018 through 2024
- Overview of Leonardo SpA's performance by revenue, market share and profit margin from 2018 through 2024
- Overview of Best Buy Co., inc.'s performance by revenue, market share and profit margin from 2018 through 2024
- Overview of revenue, market share and profit margin trend for 19 additional companies
Detailed analysis
- Description and key data for International Business Machines Corporation, and factors influencing its performance in the industry
- Description and key data for Leonardo SpA, and factors influencing its performance in the industry
- Description and key data for Best Buy Co., inc., and factors influencing its performance in the industry
- Description, key data and performance trends for 19 additional companies
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
There are no major federal or state government regulations that directly affect the industry. The bulk of repairs conducted by industry operators are consumer repairs, typica...
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Charts
- Regulation & Policy historical data and forecast (2014-2029)
- Assistance historical data and forecast (2014-2029)
Detailed analysis
- Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
- Major types of regulations, regulatory bodies, industry standards or specific regulations impacting requirements for industry operators
- Key governmental and non-governmental groups or policies that may provide some relief for industry operators.
Financial Benchmarks
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Analyst insights
Cost structure components vary depending on the types of equipment and electronic devices a company services. Wage costs and purchase costs tend to constitute the largest cos...
In this chapter
- Cost Structure
- Financial Ratios
- Key Ratios
Key metrics
- Profit margin, and how it compares to the sector-wide margin
- Average wages, and how it compares to the sector-wide average wage
- Largest cost component as a percentage of revenue
- Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio
Charts
- Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Investment vs. share of economy
Data tables
- Industry Multiples (2017-2022)
- Industry Tax Structure (2017-2022)
- Income Statement (2017-2022)
- Balance Sheet (2017-2022)
- Liquidity Ratios (2017-2022)
- Coverage Ratios (2017-2022)
- Leverage Ratios (2017-2022)
- Operating Ratios (2017-2022)
- Cash Flow & Debt Service Ratios (2014-2029)
- Revenue per Employee (2014-2029)
- Revenue per Enterprise (2014-2029)
- Employees per Establishment (2014-2029)
- Employees per Enterprise (2014-2029)
- Average Wage (2014-2029)
- Wages/Revenue (2014-2029)
- Establishments per Enterprise (2014-2029)
- IVA/Revenue (2014-2029)
- Imports/Demand (2014-2029)
- Exports/Revenue (2014-2029)
Detailed analysis
- Trends in the cost component for industry operators and their impact on industry costs and profitability
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2014-2029)
- IVA (2014-2029)
- Establishments (2014-2029)
- Enterprises (2014-2029)
- Employment (2014-2029)
- Exports (2014-2029)
- Imports (2014-2029)
- Wages (2014-2029)
Methodology
How are IBISWorld reports created?
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
What data sources do IBISWorld analysts use?
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in the US include:
- US Census Bureau
- US Bureau of Labor Statistics
- US International Trade Commission
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
- Industry federations or regulators
- Major industry players annual or quarterly filings
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
How does IBISWorld forecast its data?
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
Learn more about our methodology and data sourcing on the Help Center.
Frequently Asked Questions
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the Electronic & Computer Repair Services in the US industry in United States in 2024?
The market size of the Electronic & Computer Repair Services in the US industry in United States is $21.3bn in 2024.
How many businesses are there in the Electronic & Computer Repair Services in the US industry in 2024?
There are 29,745 businesses in the Electronic & Computer Repair Services in the US industry in United States, which has declined at a CAGR of 6.6 % between 2019 and 2024.
Has the Electronic & Computer Repair Services in the US industry in United States grown or declined over the past 5 years?
The market size of the Electronic & Computer Repair Services in the US industry in United States has been declining at a CAGR of 2.0 % between 2019 and 2024.
What is the forecast growth of the Electronic & Computer Repair Services in the US industry in United States over the next 5 years?
Over the next five years, the Electronic & Computer Repair Services in the US industry in United States is expected to decline.
What are the biggest companies in the Electronic & Computer Repair Services in the US market in United States?
The biggest companies operating in the Electronic & Computer Repair Services market in United States are International Business Machines Corporation, Leonardo SpA and Best Buy Co., inc.
What does the Electronic & Computer Repair Services in the US in United States include?
Providing repair and maintenance for consumer electronics and Operating photographic equipment repair shops that do not retail new photographic equipment are part of the Electronic & Computer Repair Services in the US industry.
Which companies have the highest market share in the Electronic & Computer Repair Services in the US in United States?
The company holding the most market share in United States is International Business Machines Corporation.
How competitive is the Electronic & Computer Repair Services in the US industry in United States?
The level of competition is moderate and steady in the Electronic & Computer Repair Services in the US industry in United States.
