$32.1bn
$X.Xbn
431k
44,792
$XX.Xbn
Telemarketers and call centers displayed some volatility during the current period. When COVID-19 hit, consumer spending and corporate profit dropped because of social distancing measures and lockdowns, hindering revenue growth. Despite these factors, call centers easily adjusted their operations so they could work completely remotely, causing their performance to be much better than other industries in 2020. When GDP soared as the country recovered from the pandemic, corporate profit, consumer spending, e-commerce sales and health expenditure expanded significantly. These developments all caused revenue to soar in 2021 and 2022. The industry's performance has recently turned south as high inflation and rising interest rates have reduced corporate profit. This has caused more businesses to offshore call centers, hindering revenue. Overall, revenue for telemarketing and call centers is anticipated to expand at a CAGR of 3.1% during the current period, reaching $32.1 billion in 2024. This includes a 2.8% rise in that year.
Industry revenue has grown at a CAGR of 3.1 % over the past five years, to reach an estimated $32.1bn in 2024.
Market size is projected to grow over the next five years.
Company | Market Share (%)
2024 | Revenue ($m)
2024 | Profit ($m)
2024 | Profit Margin (%)
2024 |
---|---|---|---|---|
Td Synnex Corporation | 2,454.0 | 209.6 | 8.5 | |
Intrado Inc. | 2,078.7 | 119.2 | 5.7 | |
TTEC Services Corporation | 1,728.4 | 133.6 | 7.7 |
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Industry revenue is measured across several distinct product and services lines, including Telemarketing , Customer service and Other. Telemarketing is the largest segment of the Telemarketing & Call Centers in the US.
Customer service is the primary function of the industry
Companies in this industry provide telemarketing services on a contract or fee basis. Telemarketers use telephone or email to promote clients’ products or services, take orders, solicit contributions or provide information on behalf of clients. Call centers provide phone-based services and assistance to customers and clients.
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NAICS 56142 - Telemarketing & Call Centers in the US
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Relative to similar industries, telemarketers and call centers dealt with modest setbacks amid the pandemic. Since many call center and telemarketing companies had at least p...
Learn about an industry's products and services, markets and trends in international trade.
As more companies across the economy increase reliance on new and emerging technologies, the need for technical support services will rise. Companies that can efficiently tra...
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
The concentration of telemarketers and call centers follows the US population distribution. Regions such as the Southeast and West, which contain much of the population, are ...
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
In a fragmented environment with many new players, call centers and telemarketers increasingly compete based on price. Those that can keep prices low will attract the greates...
Learn about the performance of the top companies in the industry.
There are many small- to medium-sized call centers and telemarketers. Many don't have a national reach, as they opt to serve a regional client base instead and focus on quali...
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Call centers and telemarketers must adhere to several high-profile regulations. These relate to restrictions on who to call, health insurance, debt collection and occupationa...
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Wages have always represented the highest operational cost for telemarketers and call centers despite gains in automated technologies. Players that can mitigate labor costs w...
Including values and annual change:
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Key data sources in the US include:
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The market size of the Telemarketing & Call Centers in the US industry in United States is $32.1bn in 2024.
There are 44,792 businesses in the Telemarketing & Call Centers in the US industry in United States, which has grown at a CAGR of 7.2 % between 2019 and 2024.
The market size of the Telemarketing & Call Centers in the US industry in United States has been growing at a CAGR of 3.1 % between 2019 and 2024.
Over the next five years, the Telemarketing & Call Centers in the US industry in United States is expected to grow.
The biggest companies operating in the Telemarketing & Call Centers market in United States are Td Synnex Corporation, Intrado Inc. and TTEC Services Corporation
Providing customer care services and Providing technical support are part of the Telemarketing & Call Centers in the US industry.
The company holding the most market share in United States is Td Synnex Corporation.
The level of competition is high and increasing in the Telemarketing & Call Centers in the US industry in United States.